Here are the answers to some frequently asked questions:

Q: How much is delivery?
A: Shipping options depend on your delivery address. Prices start at £3.50 for items sent by Royal Mail. However, if you are purchasing large or delicate items we recomend you select an appropriate insured courier service for your area. This selection is made during the checkout process and the price depends on your delivery address. Prices for start at £5.50 for a UK insured courier service.

Q: Do you deliver to Europe?
A: Yes, The price varies, depending on location, this is automatically calculated when you select your delivery address. prices start at £12.

Q: How long will it take to receive my order
A: We usually process and dispatch orders within a couple of days using thew delivery method you select when you place your order. Depending on your location your items will be sent by 24 or 48 courier service. You will be sent an email containing the tracking information once your parcel is dispatched. Your parcel is insured and will require a signature, but we do offer the option of delivery to a work or other address.

Q: Can I collect from you?
A: Yes, but we are not a shop and need time to prepare your order. Please place your order in advance via telephone (to avoid delivery charges) and arrange a collection day/time.

Q: How do I pay for my order
A: Payment is made online via our dedicated secure payment system which you access via the "checkout" page on this website. We accect all major credit cards (except American Express) and Switch/Maestro.

Q: How secure are my details?
A: Your personal security is very important to us. We use the same technology used by major banks, government institutions and credit card companies. When making a payment on any of our websites, any information sent to us is protected by 128 Bit SSL encryption keys and information is sent via 128bit SSL certificates. This means that we are taking no risks to ensure that your personal information is safe and secure.

Q: I placed the order in error, how do I return the items to you?
A: You may be returned in their original condition, at your expense, within 7 days of the goods being delivered and signed for. Please download and complete our returns form from www.esuasion.co.uk. This should be included with your parcel and will help us process your returned items quickly.

Q: What happens if the Item I've ordered is out of stock?
A: We hold huge stocks in our UK warehouses. However, from time to time we do run out of stock of some items. When this happens we'll contact you with the expected delivery date, offer you an alternative or a refund.

Q: What happens if my products are damaged in transit?
A: All goods are checked before despatch, but In the very unlikely event of any items in your order being damaged, please notify us within 24 hours of signing for the goods, giving details of the damaged items. We will then arrange for replacement goods to be dispatched and the damaged goods to be collected free of charge.

Q: What will name will appear on my credit card for this transaction?
A: You will see "ESUASION" on your credit card statement

Q: Can you send me a catalogue?
a: We don't publish a catalogue because our product range changes with new items being added all the time. Everything we sell is available to view and buy online.

For answers to more geneal questions, please refer to our central FAQ webpage at www.esuasion.co.uk/faq.html

If you have received a dispatch email and want to track your parcel, use the www.parcelforce.com website.